The UCH Education Centre

Behavioural Development Video

Behavioural Development

How would you improve the professional decisions, actions and methods in your department?

Until a major event occurs to stretch hospital resources to breaking point, such as a multi-patient emergency, it is impossible to know how any group of healthcare professionals will behave under this heightened pressure.

The same is true of any stressful situation: perhaps a regulatory meeting requiring high-level negotiation, a fire alarm, aggressive behaviour on the ward or even a difficult patient preventing a nurse or doctor from working efficiently.

If only reactions could be monitored and recorded for people to review and improve upon, following a difficult event.

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Part of The Learning Hospital was designed to generate precisely this type of invaluable feedback. But more than that, our courses prepare participants to think clearly and act effectively in high-demand scenarios.

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Our behavioural training rooms can be set up to mimic any type of clinic, ward or consulting room. Inside and all around these (including in the corridors), digital cameras record the action while hidden microphones pick up every conversation.

Visit the Booking & Room Hire page to enquire about prices and availability for The Learning Hospital's clinical behavioural skills training.


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We also use trained medical actors in real-life role-play. The characters portrayed might be overly demanding and aggressive, suspiciously quiet or perhaps exhibit a phobia.

More than simply method, this teaches participants to recognise risks, understand their role in any situation and make clear, appropriate decisions to deal with issues before they become barriers to care.

There is no surer way to prepare for those inevitable high-stress moments, whether practising something new, refining habits or polishing reactions.

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